Why Toshiba TV refuses to play an MP4 video
From its official website we know that Toshiba TV support MP4 format, but MP4 is a media container format which can be encoded with many different codecs, like divx, xvid, h265, h264, h263, avc, mpeg-4, etc. And Toshiba TV is only compatible with MP4 in H.264/MPEG-4 AVC video codec and AAC audio codec (For Toshiba 4K TV is H.265/HEVC codec). In other words, if you transfer MP4 with unsupported audio or video codec (i.e. vp80 codec) to Toshiba TV through USB or wifi, you will fail to play MP4 on Toshiba TV. For windows users, please turn to Dimo Video Converter Ultimate. Besides, bitrate and resolution all also decide the compatibility of the MP4 video on Toshiba TV.
Solutions to get all of MP4 files to play on Toshiba TV nicely
1. Check if the TV has an software update for MP4 support.
While I was buying TV this year in August I found that many TVs in their main menu had an option for software update. It may add the file support like MP4 for native playback.
2. If your Toshiba TV has support for MP4 file format, make sure the MP4 is fully compatible with your Toshiba TV including video codec, audio codec, bitrate, etc. etc., otherwise you'd better convert MP4 to the most compatible format for Toshiba TV, so that you can avoid the video playback issues.
With the help of Dimo Video Converter Ultimate for Mac, you can easily achieve the goal. The MP4 converter for Toshiba TV can convert MP4 to Toshiba TV to make the Toshiba TV has a good compatibility with the MP4 movies. The credibility of the MP4 converter for Toshiba TV is very good and you don't worry about its converted qualities. Also you can use it to share MP4 files with any audio codecs to your Toshiba TV as long as TV and computer are connected in the same network. Below I will tell you how to convert MP4 to play on Toshiba TV under the assistance of the MP4 converter for Toshiba TV.
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STEP 1. Add MP4 Videos
Run the MP4 Video Converter program and click "Add File" button to select the MP4 files you want to import. You can also directly drag the video files to the program for conversion.
STEP 2. Choose Format for Toshiba TV
Click the "Select Format" drop-down button to select Toshiba TV more compatible MP4 video from "Format > Video" or "Format > HD Video".
Tip: Before start the MP4 to Toshiba TV conversion or compression, you can click the Settings icon and adjust the video bitrate, codec, frame rate, audio sample rate, etc parameters. You can also click Edit to crop the source video so as to get the part you want and get rid of some black bars or even trim the ads part off.
STEP 3. Start conversion
Click "Start" button to start converting MP4 to Toshiba TV supported format. This MP4 to Toshiba TV converter is highly efficient and it will finish the video conversion in minutes. After conversion, click Open to get the converted videos. You can transfer the MP4 to Toshiba TV via USB or share MP4 to TV via free Dimo media server then play it.
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Source: Troubleshooting for Playing MP4 on Toshiba TV